Lewan Technology
  • IT Solutions Service
  • Denver, CO, USA
  • Salary
  • Full Time

Full comprehensive benefits package through Xerox!


The Systems Administrator-COR is a part of the Client Support team that is responsible for resolving the bulk of technical support issues for our clients and providing best practice solutions.

This position will require strong understanding of physical and virtual infrastructure designs with an emphasis on route/switch troubleshooting and maintaining security best practices. The ideal candidate will demonstrate excellence in documenting troubleshooting efforts, knowledge transfers and client communications. Additionally, you will provide support for the gambit of Cisco, VMWare, basic network troubleshooting and other popular technologies implemented by today's businesses.

 We are seeking someone with a strong technical acumen, and exceptional customer service skills, who is capable of providing clients confidence in the troubleshooting process. A willingness to work both technical problems as well as MACD's is a must.

 Essential Responsibilities:

  • Have a client-centric and positive attitude towards client issues
  • Respond to clients in a timely manner via phone & other communication methods
  • Act as the second level support for client issues via phone calls, email, or live chat
  • Quickly identify if an escalation is needed beyond your skillset with appropriate hand off
  • Track time in Lewan's ticketing and time tracking system(s)
  • Document issue resolution/troubleshooting steps and final resolutions in Lewan's ticketing system
  • Develop professional relationships with our partners and understand their escalation procedures
  • Maintain knowledge of all proprietary tools and systems to ensure proper handling of client issues
  • Complete software upgrades
  • Perform monitoring and basic server administration and restarting of services
  • Document work to submit for new knowledge base articles
  • Work on internal projects and development as needed
  • Assist in proactive audit exercises & other tasks as assigned
  • Must deliver an exceptional client experience every day
  • Travel to customer sites, to provide on-site support for their IT environment as needed

Qualifications:

  • High school, bachelor's degree is preferred
  • 2 + years of experience in a related field
  • Knowledge of Internet and networking technologies
  • Exposure to scripting and command line interface
  • Knowledge of virtual environments such as VMware
  • Firewall/VPN administration and troubleshooting
  • Excellent verbal and written communication skills, organizational skills, and attention to detail
  • Strong interpersonal and organizational/prioritization skills
  • A strong troubleshooting methodology
  • Excellent client service focus
  • Ability to work independently or as a team to approach problems creatively and resolve them in an effective and timely manner
  • Entrepreneurial attitude: self-motivated, self-directed
  • Flexibility: task assignment, priorities, work environment
  • Experience with network monitoring solutions
  • A combination of certifications such as CENT, CCNA, Net +, or Security + is preferred
  • Experience with Linux Operating systems
  • Ability to work a 40 hour per week schedule Monday-Friday and overtime if needed and approved
  • Ability to maintain a clean driving record and proper motor vehicle insurance

 Company description:

You might not be familiar with Lewan Technology, the two most important things to know are:

  • First, we're an entrepreneurial company, which means that we do things a little bit differently from larger firms.
  • Second, we have the backing of a Fortune 500 Company: Xerox.  

Our company specializes in office systems (you probably know them as copiers), document workflow, technology solutions and IT support needs. These products allow our clients'schools, hospitals, non-profits, local government-to focus on work that matters.

Lewan Technology is an equal opportunity employer.

Lewan Technology
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