Lewan Technology
  • Xerox Service
  • Denver, CO, USA
  • Salary
  • Full Time

Full comprehensive benefits package through Xerox


Lewan Technology believes in building strong professional relationships from the inside out as the best way to serve our employees and customers alike. We share a passion for working together in helping our clients by managing their technology so they can focus on managing their business. If you value hard work and accountability, have a collaborative spirit, a passion for serving others, and want to contribute to our cause, call us to discuss an exciting career opportunity in office technology.

As a Lewan Network Analyst, you will support existing customers in Multifunctional Device connectivity, application support, and network integration in customer environments.  Approximately 60% of your time is spent in the office and 40% spent at customer sites. The Network Analyst will have exceptional customer service skills, providing support both in-person, over the phone and via written communications. You will install and configure software solutions and be responsible for level 1 and 2 support.  The ability to learn continuously is a crucial skill, to stay up-to-date on technologies including desktop, scanning, document management and others.  You will also participate in sales meetings and customer demos, lending your IT generalist expertise and product specific knowledge. You will be joining a team of professionals with an average tenure of 22 years at Lewan.

Skills/Responsibilities:

  • Installation and network configuration of new equipment
  • Support existing connected equipment
  • Support customers over the phone, in-person and via written communication
  • Provide technical expertise to Account Executives and prospective customers
  • Travel to all Lewan branches and customer sites for support
  • Document case notes into eAutomate and Salesforce
  • Other duties as assigned

Qualifications:

  • High School Diploma or equivalent
  • At least five years' industry experience
  • Experience installing software on various Windows platforms
  • Experience with MAC OS, specifically with printer install and management

Preferred Qualifications:

  • Indicate the minimum qualifications needed to effectively perform the essential functions and responsibilities of this position. Include all relevant knowledge, skills and abilities, including education and experience requirements.
  • Knowledge of the Nuance product suite, DocuShare, MFiles, and Papercut is helpful
  • Ability to think beyond the Certification
  • Ability to work independently with a team dynamic
  • Network + preferred

Compensation and Benefits:

  • Competitive salary.
  • Full benefit package including medical, dental and vision coverage.
  • Life and disability insurance plans.
  • 401(k) with company match.
  • Continuing education and ongoing training opportunities to support skill growth and career advancement.

About Lewan Technology

We are a local office technology and managed service provider supporting Colorado, Wyoming, New Mexico and the Rocky Mountain Region since 1972. Our print management solutions and IT services teams deliver extraordinary expertise and offer a single source for our customers' printing, document workflow, technology solutions and IT support needs. Our unique business model provides the benefits of both local decision making and the backing of Xerox, a Fortune 500 global technology leader.

Our team of sales, service and support staff make us great. We believe work life balance and a positive, fun and encouraging work environment are the keys to employee and company success. Lewan employees are passionate about providing a world class customer experience, challenging themselves and supporting each other.

Lewan Technology is an equal opportunity employer.

Lewan Technology
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