Lewan Technology
  • IT Solutions Service
  • Denver, CO, USA
  • Base pay + bonus
  • Salary
  • Full Time

Full comprehensive benefits package


Lewan Technology, A Xerox Company, is seeking a Client Experience Manager to join our growing team.

Responsibilities:

As a Lewan Client Experience Manager, you will serve as the preferred point of contact for the client into Lewan Technology. Reporting, presentations, and monitoring projects conducted on behalf of clients and advising on IT matters where appropriate will be a part of your responsibilities. The successful candidate will coordinate the client experience, identify the situations and scenarios that inhibit the desired experience, and make and drive forward recommendations to improve processes/policies to meet client needs.

Skills/Responsibilities:

  • Manage the client life cycle beginning with the assignment of the client and ending with decommissioning, or until account is reassigned.
  • Conduct periodic account audits/true-ups, contract maintenance, and support monitoring for assigned clients.
  • Assist in the maintenance of client documentation using company tools and assume role of account expert.
  • Coordinate new agreements for client needs (including new services and expirations), and ensure they are signed in a timely manner and properly entered.
  • Periodically present status reports for each client (frequency is determined on a per-client basis).
  • Drive root cause analysis and remediation, including initiating change management.
  • Coordinate with solutions architects and account executives on client matters.
  • Respond to submitted surveys with poor rankings to remedy the client situation
  • Become the client's preferred, trusted non-ticket resource at Lewan

Qualifications:

  • Bachelor's degree or equivalent work experience
  • 1 - 3 years of experience in client-facing roles
  • Demonstrated ability to learn and explain IT concepts quickly
  • Sound business decision-making and critical thinking skills
  • Experience in the role of service provider delivering technology services to small-medium business
  • Experience working with service contracts
  • Excellent verbal and written communication skills
  • Strong interpersonal and organizational skills with a high attention to detail and sense of urgency
  • Expert decision making with the ability to establish priorities, credibility, and balance among priorities
  • Current valid driver license and motor vehicle insurance
  • Ability to travel to customer sites using personal vehicle

Compensation and Benefits:

  • Competitive salary.
  • Full benefit package including medical, dental and vision coverage.
  • Life and disability insurance plans.
  • 401(k) with company match.
  • Continuing education and ongoing training opportunities to support skill growth and career advancement.

About Lewan Technology

We are a local office technology and managed service provider supporting Colorado, Wyoming, New Mexico and the Rocky Mountain Region since 1972. Our print management solutions and IT services teams deliver extraordinary expertise and offer a single source for our customers' printing, document workflow, technology solutions and IT support needs. Our unique business model provides the benefits of both local decision making and the backing of Xerox, a Fortune 500 global technology leader.

Our team of sales, service and support staff make us great. We believe work life balance and a positive, fun and encouraging work environment are the keys to employee and company success. Lewan employees are passionate about providing a world class customer experience, challenging themselves and supporting each other.

Lewan Technology is an equal opportunity employer.

Lewan Technology
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