Lewan Technology
  • Xerox Service
  • Denver, CO, USA
  • $16-$17
  • Hourly
  • Full Time

Full comprehensive benefits package through Xerox, Including matching 401(k)


Lewan Technology, A Xerox Company, is seeking an administrative professional to join our growing team.

Responsibilities:

As a Lewan Customer Service Representative you will work with the customer care team to support our copier and printer division, and our field engineers. You will provide a wide variety of customer support over the telephone regarding service and supply issues and requests, with an emphasis on serving outside customers. Desire to provide a world-class customer experience to each and every customer is a must.  We strongly value teamwork and a passion for serving and are looking for a candidate who shares these values. 

Skills:

  • Assist customers, sales reps and field engineers in placing supply orders and service requests via phone, email and fax.
  • Greet customers at the corporate office.
  • Assist customers, sales reps and field engineers as needed with service related issues.
  • Heavy customer phone contact.
  • Work directly with customers in meter collection and scheduling on-site appointments.
  • Complete various projects for Customer Support Manager that may include data entry, scheduling appointments, meter collection, projects in MS Excel and Word, etc

Qualifications:

  • High School Diploma or equivalent
  • Ability to multitask and prioritize in order to meet deadlines
  • Strong interpersonal skills, including the ability to work with a variety of personality types
  • Ability to type 35 WPM minimum
  • Proficient with Microsoft Office applications (i.e. Word, Excel) required
  • Strong attention to detail and ability to maintain a high level of accuracy
  • Proven Customer Service phone skills with heavy customer contact preferred
  • Dispatch, Call Center and/or Call Management experience preferred 
  • Must pass pre-employment background check and drug screen

Compensation and Benefits:

  • Competitive salary.
  • Full benefit package including medical, dental and vision coverage.
  • Life and disability insurance plans.
  • 401(k) with company match.
  • Continuing education and ongoing training opportunities to support skill growth and career advancement.

About Lewan Technology

We are a local office technology and managed service provider supporting Colorado, Wyoming, New Mexico and the Rocky Mountain Region since 1972. Our print management solutions and IT services teams deliver extraordinary expertise and offer a single source for our customers' printing, document workflow, technology solutions and IT support needs. Our unique business model provides the benefits of both local decision making and the backing of Xerox, a Fortune 500 global technology leader.

Our team of sales, service and support staff make us great. We believe work life balance and a positive, fun and encouraging work environment are the keys to employee and company success. Lewan employees are passionate about providing a world class customer experience, challenging themselves and supporting each other.

Lewan Technology is an equal opportunity employer.

 

Lewan Technology
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