Lewan Technology
  • Xerox Service
  • Denver, CO, USA
  • Hourly
  • Full Time

Full comprehensive benefits package


Lewan Technology, A Xerox Company, is seeking an administrative service professional to join our team.

Responsibilities:

The Meter Application and Collection Specialist will be responsible for communicating and coordinating with customers via phone, email and/or via other technologies as applicable. Duties include but are not limited to, remotely installing software applications, troubleshooting application installations, collecting, auditing and analyzing meter data for customer accounts. The Meter Application and Collection Specialist will need to work with technicians, engineers and non-technical personnel to resolve operating system, security and network issues. Significant time will be spent contacting customers or scheduling appointments via phone or email for installing or troubleshooting software applications and collecting meter data. Occasional visits to customer sites to perform onsite verification may be required. Position requires ability to work with a team and on your own as well as be self-motivated and reliable.      

Skills:

  • Information Technology (IT) comfortable and competent
  • Customer focused
  • Clearly communicate verbally and in writing.
  • Follow-through and reliability
  • Ability to work independently
  • Detailed and organized
  • Good prioritization and decision making
  • Self-motivated (able to set realistic but challenging goals to accomplish tasks)

Qualifications:

  • Associate Degree and/or equivalent IT certifications such as A+, Net + or IT experience.
  • Intermediate Microsoft Office skills. In particular, Outlook, Excel and Word experience.
  • Proven customer service skills with heavy outbound customer call experience preferred.
  • Strong attention to detail and ability to maintain a high level of accuracy.
  • Ability to critically prioritize tasks and move from task to task quickly with efficient time management.
  • Strong interpersonal skills, including the ability to work with a variety of personality types.
  • Highly self-motivated, superior work ethic and reliable.
  • Must be flexible to customer needs and demands.
  • Previous entry-level sales, service (or other customer-facing experience) preferred and recommended.
  • Must be organized and able to meet deadlines for small daily projects, and large seasonal projects.
  • Must have a valid driver's license
  • Must maintain car insurance with company acceptable limits
  • Ability to work a 40 hour per week schedule Monday-Friday, with occasional overtime as needed
  • Ability to sit, stand and walk for long periods of time
  • Will need to pass a background check

Compensation and Benefits:

  • Competitive salary.
  • Full benefit package including medical, dental and vision coverage.
  • Life and disability insurance plans.
  • 401(k) with company match.
  • Continuing education and ongoing training opportunities to support skill growth and career advancement.

About Lewan Technology

We are a local office technology and managed service provider supporting Colorado, Wyoming, New Mexico and the Rocky Mountain Region since 1972. Our print management solutions and IT services teams deliver extraordinary expertise and offer a single source for our customers' printing, document workflow, technology solutions and IT support needs. Our unique business model provides the benefits of both local decision making and the backing of Xerox, a Fortune 500 global technology leader.

Our team of sales, service and support staff make us great. We believe work life balance and a positive, fun and encouraging work environment are the keys to employee and company success. Lewan employees are passionate about providing a world class customer experience, challenging themselves and supporting each other.

Lewan Technology is an equal opportunity employer.

Lewan Technology
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